Shipping policy
Shipping & Delivery Policy – SmartBuyCare
Worldwide Shipping
Nominal shipping charges are applicable based on the weight of the package and the delivery location.
orders will be delivered with in 5 -6 working days.
Festive Offers: Flat rate shipping charges (e.g., Rs 1500) may be available only during specific festive offers, discount sales, and deals.
Calculations: You can view the exact applicable shipping charges on the product page before completing your purchase by selecting your destination country.
Enhancing User-Experience
Customs Duty: Any applicable customs duties or import taxes must be borne by the customer. These charges are not part of your purchase price.
Partial Cancellations: If you cancel a part of your order, the applicable shipping charges remain the same and are non-refundable.
Secure Shipping
We are committed to ensuring your merchandise reaches you securely and on time. We partner with market-leading logistics providers, including:
Bluedart, Delhivery, Ecom Express, DHL, FedEx, and Aramex.
Important Delivery Instructions:
Inspection: It is the customer's responsibility to inspect the parcel for any signs of tampering upon delivery.
Safety Tip: We strongly recommend recording an unboxing video of your parcel for your safety and verification.
Perfect Packaging
We ensure excellent and secure packaging to ensure your purchases arrive in perfect condition.
Reporting Damage: If you receive a parcel in a tampered condition, please take clear photos of the package before opening it. Email these images to help@smartbuycare.in immediately with your order details, and we will do our best to resolve the issue.
"Delivered but Not Received" Policy (Effective from 01/07/26)
If your order status is marked as "Delivered" but you have not received the package, you must inform our Customer Support Team within 24 hours of the delivery status update.
Reporting Window: Claims reported after 24 hours may not be eligible for investigation, replacement, or compensation, as this falls outside our logistics partners' dispute window.
Pre-Complaint Checklist: Before raising a complaint, please check with family members, neighbors, security personnel, or your reception desk.
Contact Us
For immediate assistance regarding shipping, deliveries, or order tracking, please contact our Customer Support Team:
Return:-
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at businesseconomics786@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at businesseconomics786@gmail.com.
Phone: 9619751160
Email: help@smartbuycare.in
name:- md sulaiman
md sulaiman